Service Agreement

Clearline Studio will provide website design and build services for the Client based on the approved demo concept and layout.

• Website design and build based on the approved Serenity Care Connection concept layout.
• Home page / main website sections included in the concept.
• Gallery / social media page or section, as included in the concept.
• Contact and location page or section.
• Contact form setup and email notifications.
• Google Maps integration, social media links, and WhatsApp click-to-chat button.
• Basic mobile and desktop checks before launch.
• Basic setup of page titles, descriptions, and launch-ready website files.

The Client agrees to provide the final information and content required for the website through the agreed intake process. This may include wording, contact details, social links, preferred images, logo files, organisation details, and required approvals.

The demo may include concept-style or AI-assisted images to show layout and direction. Before the final website goes live, these can be replaced with real community, volunteer, and organisation photos provided or approved by the Client where possible.

The Client is responsible for confirming that any supplied text, images, logos, trademarks, documents, and other content may lawfully be used on the website. Clearline Studio is not responsible for copyright, privacy, or permission issues arising from Client-supplied materials.

• Ongoing website hosting, domain registration, domain transfer, email hosting, or maintenance.
• Paid plugins, paid stock images, paid fonts, third-party subscriptions, or provider fees.
• Professional photography, video production, or advanced copywriting beyond reasonable wording refinement.
• Donation/payment gateways, ecommerce, booking systems, member portals, databases, or custom web applications.
• Legal documents such as privacy policies, terms of use, charity compliance wording, or fundraising compliance advice.
• Major changes to the approved layout, additional pages, new features, or work outside the agreed website scope.

Ongoing maintenance is separate from this project. Clearline Studio may offer an optional care package at $79 AUD per month with a minimum 4-month commitment, subject to separate confirmation.

The optional package may include website hosting support, basic maintenance, domain setup or transfer assistance, email setup assistance, and support for a new domain such as serenity-care-connection.org if available. Exact inclusions, third-party costs and renewal terms must be confirmed separately before the Client commits to the package.

• Total project fee is $599 AUD less a $100 AUD promotional discount, making the total payable $499 AUD.
• A $300 AUD deposit is required before final website build/refinement work begins.
• The remaining $199 AUD balance is due before launch, handover, transfer of final files, or publication to a live domain.
• Payment details will be provided on the invoice or separately in writing by Clearline Studio.
• Work may be paused if invoices are overdue or required information/content has not been provided.
• The deposit secures the project and covers initial planning, refinement and build work. Once work has commenced, the deposit is not refundable except as required by law.

The project includes 3 rounds of reasonable revisions within the agreed website scope. A revision round means a grouped set of changes provided by the Client after reviewing a version of the website.

Revisions should relate to the agreed layout, wording, images, details, links and styling. New pages, major redesigns, new features, or repeated changes after approval may require an additional quote before work continues.

Client approval may be given by email, message, or written confirmation. Once approval is given and the website is prepared for launch, additional changes may be treated as post-launch support or additional work.

Clearline Studio aims to complete the website within 5 business days after the deposit, signed agreement and required intake information/content are received. This timeframe may change if information, approvals, images, third-party access, domain/hosting details or other required items are delayed.

After full payment has been received, the Client will own the final website content and final website files created for the Client, excluding any third-party assets, tools, licences, templates, software, fonts, plugins, platforms, provider accounts or materials owned by Clearline Studio or third parties.

Clearline Studio may display the completed website or screenshots in its portfolio, proposals or social media unless the Client requests otherwise in writing.

The website may rely on third-party services such as hosting providers, domain registrars, form/email delivery services, Google Maps, social media platforms or WhatsApp links. Clearline Studio is not responsible for outages, account restrictions, pricing changes, policy changes or technical issues caused by third-party services.

Nothing in this agreement excludes, restricts or modifies any rights, guarantees or remedies that cannot be excluded under the Australian Consumer Law or other applicable laws.